Event Cancellation Policy

Cancellation of Event by Sanitarium

If a Sanitarium Weet-Bix Kids TRYathlon event is cancelled due to COVID-19 the below refund policy will apply.

  • Refunds will only be issued strictly upon a FULL cancellation of a Sanitarium Weet-Bix Kids TRYathlon event.

 

  • In the event of a cancellation, Sanitarium will endeavour to reschedule the event or hold a virtual TRYathlon event.

 

  • In the event of a postponement, your entry will be automatically transferred to the new event date. If you are unable to participate in the Event on the rescheduled date then you will be entitled to a refund.

 

  • Upon the FULL cancellation of an event, Sanitarium will refund all registered participants to the credit card from which the registration fee was deducted. Refunds will take place within 2 weeks of the cancelled event date.

 

  • School groups will be refunded via the payment method they used. By way of example, those who pay by credit card will receive the refund to that credit card & those who paid by cheque or direct credit will be refunded by cheque or direct debit

 

  • If the event is cancelled by Sanitarium for any reason, I understand that I will be refunded the following:
    • If participants have opted and paid to have their TRYathlete Pack couriered to them:
      • Participants will be refunded their entry fee less $15.00 to cover the cost of the TRYathlete Pack. The postage and handling charge (additional to the entry fee) paid at the time of registration will remain with Sanitarium; or
      • Participants can choose to participate in the virtual TRYathlon event for a fee of $20.00 to cover the cost of the TRYathlete Pack plus TRYathlon medal and other benefits. Participants will be refunded the balance of their entry fee. The postage and handling charge (additional to the entry fee) paid at the time of registration will remain with Sanitarium.
    • If participants have opted to pick up their TRYathlete Pack but would like to purchase it:
      • Participants will be charged $15.00 plus a postage and handling charge* and the balance of my entry fee will be refunded; or
      • Participants can choose to participate in the virtual TRYathlon event for a fee of $20.00 plus a postage & handling charge*. The balance of their entry fee will be refunded.
      • Postage and handling charges are as follows. North Island $8.80 (Metro); $14.80 (Rural Delivery); South Island $10.50 (Metro); $16.50 (Rural Delivery)
    • If the participants TRYathlete Pack has not already been packed for sending and they do not wish to purchase or participate in the virtual TRYathlon event then they will be entitled to a full refund.

 

  • If participants decide to withdraw from the event, they must inform the Sanitarium Weet-Bix Kids TRYathlon™ Customer Services Team via email on tryathlon@sanitarium.co.nz.

 

  • If Participants cancel their already completed registration for the Event, after the relevant stated online registration closing date, for any reason whatsoever, then no part of the entry fee will be refunded.

 

  • If Participants registration is cancelled prior to the online registration closing date, then any entry fee paid at that time (less a $10.00 cancellation fee + $15.00 TRYathlete Pack fee) will be refunded.

 

  • Participants understand that they are able to receive a reduced cancellation fee of $10 by returning my TRYathlete Kit to SMC Events [500 Mount Wellington Highway, Mount Wellington, Auckland 1060]. In this instance, participants agree to notify the Customer Service Team of their decision during the withdrawal notice. Participants understand that to receive this reduced cancellation fee they will need to return my TRYathlete Kit before they receive any refund.